Terms of Service

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Pride Kings Group Limited ("Company," "we," "our," or "us"), a private security company registered in Kenya. By accessing our website or engaging our services, you agree to be bound by these Terms and all applicable laws of Kenya.

1. Company Information

• Company Name: Pride Kings Group Limited
• Registration: Registered under the Companies Act (Kenya)
• License: Licensed by the Private Security Regulatory Authority (PSRA)
• Governing Law: Laws of the Republic of Kenya

2. Services Offered

Pride Kings Group Limited provides the following security services:

• Trained security guards and personnel
• Alarm response and monitoring services
• K-9 unit and handler services
• Corporate and private investigation
• Security surveys and audits
• Perimeter fencing and physical security
• Escort and courier services
• Fire safety and prevention services

3. Service Agreements

3.1 Contract Formation

A binding contract is formed when:

• You submit a written service request or quotation acceptance
• We provide written confirmation of service commencement
• Both parties sign a formal Service Level Agreement (SLA)

3.2 Service Level Agreements

All services are governed by a written SLA specifying:

• Scope of services and deliverables
• Service hours and response times
• Pricing, payment terms, and billing cycles
• Duration and termination conditions
• Liability limitations and indemnification
• Dispute resolution procedures

4. Client Obligations

As a client, you agree to:

• Provide accurate information about security requirements
• Grant necessary access to premises and facilities
• Comply with all applicable laws and regulations
• Pay all fees and charges as agreed
• Provide a safe working environment for our personnel
• Report incidents or concerns promptly
• Not interfere with our personnel in the performance of their duties

5. Pricing and Payment

5.1 Fees

• All prices are in Kenya Shillings (KES) unless otherwise stated
• Prices are subject to change with 30 days' written notice
• Quotations are valid for 30 days from issuance
• Additional charges may apply for emergency or after-hours services

5.2 Payment Terms

• Payment is due within 30 days of invoice date unless otherwise agreed
• Late payments incur interest at 2% per month or the maximum allowed by law
• We reserve the right to suspend services for non-payment
• A deposit may be required for new clients or large contracts

5.3 Taxes

All fees are exclusive of Value Added Tax (VAT) and other applicable taxes, which will be added to invoices as required by Kenyan law.

6. Liability and Insurance

6.1 Our Liability

• We maintain professional indemnity and public liability insurance
• Our liability is limited to the extent permitted by Kenyan law
• We are not liable for losses arising from client's failure to follow security recommendations
• We are not liable for acts of third parties beyond our reasonable control

6.2 Limitation of Liability

To the maximum extent permitted by law:

• Our total liability shall not exceed the fees paid for the specific service
• We are not liable for indirect, consequential, or punitive damages
• We are not liable for losses that could have been mitigated

6.3 Client Indemnification

You agree to indemnify us against claims arising from:

• Your breach of these Terms or applicable laws
• Your negligence or willful misconduct
• False information provided to us

7. Confidentiality

• We maintain strict confidentiality regarding client information
• Confidential information may only be disclosed as required by law
• Clients must keep our security procedures and methodologies confidential
• Confidentiality obligations survive termination of services

8. Termination

8.1 Termination by Client

• 30 days' written notice required for ongoing contracts
• Early termination fees may apply as per SLA
• All outstanding fees must be paid upon termination

8.2 Termination by Company

We may terminate services immediately if:

• Client fails to pay fees when due
• Client breaches material terms of the agreement
• Client engages in illegal activities
• Continuing services would violate our legal or ethical obligations

9. Compliance with Laws

Our services comply with:

• Private Security Regulations Act, 2016: Licensing and operations
• Data Protection Act, 2019: Personal data handling
• Employment Act, 2007: Personnel management
• Occupational Safety and Health Act, 2007: Workplace safety
• National Police Service Act: Coordination with law enforcement

10. Use of Force

Our security personnel are authorized to use reasonable force only:

• In self-defense or defense of others
• To prevent commission of a crime
• To effect a lawful arrest
• As permitted by Kenyan law and our PSRA license

All use of force incidents are documented and reported to relevant authorities.

11. Incident Reporting

• All security incidents are documented in writing
• Serious incidents are reported to clients within 24 hours
• Criminal incidents are reported to police as required by law
• Incident reports are retained as per legal requirements

12. Intellectual Property

• Our logos, trademarks, and branding are our property
• Security reports and recommendations remain our intellectual property
• Clients receive a license to use reports for their intended purpose
• Unauthorized reproduction or distribution is prohibited

13. Dispute Resolution

13.1 Negotiation

Parties agree to first attempt resolution through good-faith negotiation.

13.2 Mediation

If negotiation fails, disputes shall be referred to mediation under the Nairobi Centre for International Arbitration (NCIA) rules.

13.3 Arbitration

Unresolved disputes shall be settled by arbitration in Nairobi, Kenya, under the Arbitration Act, 1995.

13.4 Jurisdiction

These Terms are governed by Kenyan law. Courts of Kenya have exclusive jurisdiction.

14. Force Majeure

We are not liable for failure to perform due to circumstances beyond our reasonable control, including:

• Acts of God (natural disasters, epidemics)
• War, terrorism, or civil unrest
• Government actions or regulations
• Labor disputes or strikes
• Failure of utilities or telecommunications

15. Amendments

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Continued use of services constitutes acceptance of modified Terms.

16. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with any signed SLA, constitute the entire agreement between parties and supersede all prior agreements or understandings.

18. Contact Information

For questions about these Terms or to report issues:

19. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.